Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.) In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.Though the adage goes, “Never judge a book by its cover,” the truth is that book covers can play a significant role in enticing readers, both old and new, into picking up your story. Please contact our customer services the VERY DAY you receive your parcel.(via telephone or e-mail) If you find any product(s) of your order missing in your parcel O ur customer service will shortly contact you upon checking on your request.ĥ. Order number, product codes of the mis-delivered or defective products, and the reason for the request. Please e-mail a refund request including pictures of the whole products and detailed pictures of the defective parts. Refund of mis-delivered or defective products Please provide the Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).Ĥ. * Multiple-product order: Please notify us via e-mail AFTER you receive the rest of your order.
* Single-product order: Please notify us via e-mail the Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock). Cancellation requests must be made within 24 hours of order placement and payment (applicable to orders under s atus only) Refund requests for the entire order which contains out-of-stock products
All free gifts included with the order must be return with the defective items.
All returned items must include all labels and tags. Damaged products may be returned with the shipping costs paid by WildHawk. Please take into consideration that WildHawk accepts refund requests and exchange requests however shipping costs are the responsibility of the customer. Should the product be damaged, WildHawk will reimburse the customer for the return shipping and will repair or replace the item as soon as possible.ġ. The cost of the product will he refunded. Should the customer wish to return the product for any reason other than the product being defective, shipping costs are the responsibility of the customer. Requests for cancelation of an order are accepted via e-mail only if the request is made before shipment, which is usually 24 hours or less. Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy. size, color and quantity) prior to completing the order. Please make sure you have selected right options (e.g.
InĪddition, one-day delivery is not available.] [Please, take into consideration that the products of your order mayīe unavailable or delayed in manufacturing according to the product’s type. Please keep this in mind when ordering products. If you have any problems with your package, you should contact your local APO post office. Therefore, the seller cannot take any action if there is a problem such as loss or return of the package delivered to the APO address. If the destination is set to APO, from the moment the package arrives at the military base the private delivery company cannot request anything such as location tracking or check the status to military post office. Shipping Cost: The cost will be calculated by EMS price policy and it is If you want to exchange or return the products, you must send an Shipment: We will send your purchase after your payment for the order isĬonfirmed.
Will take a few more days depend on USPS. International Shipping: All around the globeĮstimated Shipping Time: 3-5 business days from the payment if the address is Shipping Method: EMS(Korean post office international delivery system) orĪIR(If EMS is not possible to deliver such as Alaska and Guam in USA)